Refund & Cancellation Policy

1. Membership Cancellation

1.1 Active Memberships

You may cancel your membership at any time through your account dashboard. However, please note that membership fees are non-refundable once the membership period has begun.

1.2 Cooling-off Period

We offer a 24-hour cooling-off period from the time of purchase. If you cancel within this period, you will receive a full refund.

2. Refund Policy

2.1 Eligibility

Refunds are only available under the following circumstances:

• • Cancellation within the 24-hour cooling-off period
• • Technical errors resulting in duplicate charges
• • Service unavailability for the entire membership period

2.2 Non-refundable Items

The following are not eligible for refunds:

• • Partially used membership periods
• • Benefits already availed at partner venues
• • Membership fees after the cooling-off period
• • Processing fees and taxes

3. Booking Cancellations

3.1 Venue Bookings

Cancellation policies for venue bookings (tables, events, etc.) are set by individual partner venues. Please check the specific venue's cancellation policy at the time of booking.

3.2 Cancellation Timeframes

Most venues require at least 2 hours notice for cancellations. Late cancellations or no-shows may result in penalties or loss of booking privileges.

4. Refund Process

4.1 How to Request

To request a refund, please contact our support team at support@pubhoppers.club with your membership details and reason for cancellation.

4.2 Processing Time

Approved refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used for purchase.

4.3 Partial Refunds

In exceptional circumstances, we may offer partial refunds at our discretion. This will be evaluated on a case-by-case basis.

5. Special Circumstances

5.1 Medical Emergencies

We understand that emergencies happen. In case of verified medical emergencies, we may offer credit or alternative arrangements at our discretion.

5.2 Venue Closures

If a partner venue permanently closes during your membership period, we will provide alternative benefits of equal value or extend your membership accordingly.

6. Contact Information

For any questions regarding refunds or cancellations, please contact:

Email: support@pubhoppers.club
Phone: +91-9657570428
Response Time: Within 24 hours during business days

7. Policy Changes

We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website.